XM Knowledge Base
Qualtrics + ServiceNow
Learn more about the power of Qualtrics and ServiceNow
Qualtrics and ServiceNow are helping companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology.
With Qualtrics and ServiceNow, customers can get a holistic view of the experience across all customer and employee interactions, proactively find and fix issues, and use feedback to uncover opportunities to improve internal processes, products, and services.
See Qualtrics + ServiceNow in action
Visualize the performance
of your key journeys
Uncover key drivers of
service satisfaction
Turn insights into action
with digital workflows
Enhancing learning through transparency and collaboration
Notre Dame utilizes Qualtrics and ServiceNow to automate and enhance the classroom technology experience. The Notre Dame A/V Technology team needed to develop a scalable solution for timely reporting and resolution of technology issues in the classroom. With the ETX integration, Notre Dame was able to enhance student learning, communication, and collaboration, as well as a reduction in errors and reworks that improved efficiency, effectiveness and transparency of tech support for classrooms.
The Qualtrics and ServiceNow integration has played an integral role in automating our preventative maintenance process. We are now more efficient, effective and transparent in supporting classrooms, saving over 3,000 work hours across the Audio Video Technologies team in support of our learning spaces during the eighteen months since implementing
the integration.
John CHEATWOOD
Notre Dame
Qualtrics and ServiceNow:
Feedback-driven technology
experiences for a new era of work
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The digital services and tools that employees use for work are pivotal to the overall employee experience in today’s hybrid workplace. When employees are enabled with the right technology at work they are happier and more productive. The Qualtrics and ServiceNow integration will enable our IT department to identify and close experience gaps that improve employee satisfaction, productivity and engagement.
Bob Border
Chief Information Officer, Ingredion Incorporated
Improving employee experiences in today's hybrid workplace
Ingredion leverages the ServiceNow and Qualtrics integration to conduct annual technology assessments and close the loop between IT service actions and employee signals. IT is able to prioritize workplace technology initiatives and improve employee satisfaction, first-time resolution rates, identify and remove service inefficiencies, and reduce service call volume and costs.
Great experiences drive employee
and customer loyalty
Read more
Modernizing your workflow, with superior experiences in mind
Qualtrics and ServiceNow have teamed up in a strategic partnership to provide an even smoother and more impactful way to put your insights into action. Leverage the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology on a single platform to quickly act on customer insights.
Empathy at mass scale is the business differentiator of the 21st century. The digital world demands tailored, seamless, and integrated experiences for every customer and employee. Our partnership with Qualtrics will help customers turn insights into action and redefine the experience economy.
BILL MCDERMOTT
CEO of ServiceNow