Laura Shumaker
I wish I could use the app to book a bike, but setting up is so very difficult. First, I apparently cannot enter a US phone number, though I can verify my age with a US driver's license. Second, at every step of the account setup or verification, the app tells me that something went wrong or it freezes. If I cancel out of the screen, then it sometimes updates to say that the action was successful after all! Super buggy, please fix so we can use what promises to be a desirable app.
3 people found this review helpful
Simone Delli Compagni
Good service in theory, but lacking execution. Not clear that the cargo bike should be returned to the exact spot where you rented it from. After a 20Km ride away from the starting point, I had to go back and spend 25€ on an Uber ride. The phone holder is not great. My phone fell off in the middle of a busy road and I got cracked screen. No way to pre-book it more than 20 mins in advance, never availably when I need it. Not very useful because of this.
12 people found this review helpful
Greg R
It's so great to have this service in Utrecht; my partner and I moved appartements today using 2 Cargoroos (with fairly small amount of stuff), it was a fun experience. It saved us a lot of money and hassle trying to find a rental van that we didn't really need. We've also used one before to show a visiting friend all over the city, which was great fun! The app itself is a little jank - sometimes the bikes on the map disseapper, but never had an issue locking/unlocking the bikes.
3 people found this review helpful